Video Controls Plus FAQ | 30+ Questions Answered

The Video Controls Plus FAQ answers the most common questions about installation, supported sites, privacy, account features, troubleshooting, and pricing. About 80% of inbound questions on the contact form are already answered on this page — read it first before opening a ticket. Questions are grouped into Install, Features, Privacy, Account, and Troubleshooting sections; every answer cites the relevant settings panel, keyboard shortcut, or documentation page so you can verify the answer in your own browser.

Use cases

Pre-install due diligence

Read the Install and Privacy sections before installing. They cover what permissions the browser will request, why those permissions are needed, and what the extension does with your data (short answer: stores it locally unless you opt into cloud sync).

Troubleshooting an issue without filing a ticket

The Troubleshooting section covers the dozen most common issues — overlay not appearing, audio boost not working on Netflix, screenshots returning a black frame. About one in three "bug reports" turn out to be one of these documented behaviors.

Comparing the extension against alternatives

The Features and Pricing sections answer the common comparison questions: are all features free, what is the audio boost cap, does it work on this specific site.

How it works

  1. Pick a section. Install, Features, Privacy, Account, Troubleshooting. Each section is two to ten Q&A pairs.
  2. Search if you do not see your question. In-page search filters questions and answers by keyword. Searches like "Netflix" or "audio boost" surface every related entry.
  3. Follow links to deeper docs. Most answers link to /docs for step-by-step walkthroughs. The FAQ is the short version; /docs is the long version.
  4. Open a ticket if your question is not here. After searching, use /contact for anything still unresolved. Mention the FAQ entry that came closest so the maintainer knows where to fill the gap.

Examples

  • A user wants to know if their data is sold. Privacy section, first question: no, the extension does not sell data. The full privacy policy is linked.
  • A user cannot capture screenshots on Netflix. Troubleshooting section: documented as a DRM behavior, not a bug. The browser returns a black frame on Widevine-protected titles.

Frequently asked questions

Is the extension really free?

Yes. Every feature works without payment. Donations are accepted but never required and never gate functionality.

What data leaves my device?

Nothing, unless you sign in. The default install stores all preferences and notes in browser-local storage. Cloud sync is opt-in and clearly labeled.

Why is the overlay not appearing on this site?

Refresh the tab once. If the overlay still does not appear, check the developer console for "Refused to execute script" errors — strict CSP on the page can block content scripts.

Why does the audio boost not work on Netflix?

Netflix uses a DRM-protected audio graph that browsers will not allow third-party gain nodes to amplify above the service's configured cap. This is enforced by the browser, not the extension.

Can I export my notes?

Yes. From Settings → Export, download all notes as Markdown, plain text, or CSV. The export includes the timestamps and the linking video URL for every note.

How do I delete my account?

Visit /data-deletion and follow the GDPR-compliant deletion flow. All cloud-synced data is removed within 30 days; local browser data is removed immediately when you uninstall the extension.

Is the source code public?

Yes. The repository link is on /about. Audit before installing if your environment requires it.

Tips

  • Use Ctrl+F to search the FAQ in-page — much faster than scrolling.
  • Bookmark this page during onboarding; new users typically return to the FAQ a few times in the first week.
  • If an answer references a settings panel, the link opens the panel in a new tab so you can apply the fix without losing the FAQ tab.
  • Suggest new FAQ entries via /contact — the most-asked support questions get added to the page.

Limitations

  • The FAQ is not a debugger. Persistent issues that match a documented behavior may still need a real bug report on /contact.
  • Some answers depend on the specific browser version. If the answer says "in Chrome 120+", verify your Chrome version first.

Last updated 2026-05-06 by Ahsan Mahmood, maintainer.